Welcome to the Direct Residential property site. As private landlords, Direct Residential was formed in 2004 through experience realising that there was a niche in the market to deliver a quality service by quality staff to clients. These high standards have been formed over 27 years industry and national experience, a powerful IT proposition and high profile modern marketing techniques, making Direct Residential the logical choice.
Clients benefit from the experience of a team managing hundreds of properties, with a personal tailor made service across the area.
Award Winners – ESTAS
Direct Residential as a specialist Letting and Property Management service, has been rewarded by its client’s, recognising the exceptional service and standards in the business.The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 33,000 votes were received making it the biggest consumer survey of its kind in the property industry. Direct Residential were selected and awarded Bronze as the only agent in the area to gain a specific award for lettings.
 Some of our satisfied clients include:
- Union Bank of Switzerland
- Exxon Mobil
- Unilever
- KBR (Kellogg, Brown and Root)
- Estonian Embassy
- WS Atkins
- Pfizer
- Toyota
- Logica
Many companies (some as above) choose to also use relocation companies for repatriation and relocating staff, which we work hand in glove with to accommodate.
Please feel free at anytime to drop in to our flag ship branch to see a well structured, professional letting specialist for yourself.
We continue to deliver:
- Approachability
- Communication
- Honesty
- A simple fee structure
- Value
- Professionally qualified – ARLA
- Above all – safety through experience
Direct Residential only do things properly. We are therefore members of:
- ARLA (The Association of Residential Letting Agents)
- My Deposits - Government bonded agency for tenants deposits
|
|         | Lettings Department
Gabrielle Isaac Lettings Consultant
Gabrielle brings excellent customer service skills and two years experience in lettings for a national chain. Her pro-activity and keen eye to help are an asset to our organisation helping tenants find their perfect home. Living locally as well means that Gabrielle has a good knowledge of the area and schools.
Lyndsay Williams Lettings Consultant
Lyndsay is always happy and loves the art of conversation! After spending many years in customer facing service roles in the local area, these transferrable skills are fabulous for our customers and company. This keen approach helps put people at ease quickly and makes meeting people a great experience. Lyndsay is warm and welcoming and her infectious laugh fills the office!
Helen Barnes Business Development and Customer Services Director
Helen joined us at the end of 2007 and has in-excess of twelve years’ experience in the lettings industry and area. Helen now heads-up the new business development side, relocations and corporate lettings.
Ian Plumb MARLA Managing Director/Accounts
Ian started Direct Residential in 2004 as a specialist in management and lettings with an aim of providing a better service than currently available to landlords, as a private landlord himself. Previously working as a Director of a national lettings operation responsible for training and brand standards, with a background in property spanning over 28 years. This experience is concentrated to make Direct Residential Lettings one of the best.
Management Department
Emma Kerr Property Manager
Emma has over a decade of customer service skill and over five years in dealing with the property industry. Emma has intricate knowledge of the accounting system and management.
Amy Catten Property Management Assistant
Amy is renovating her own home at the moment, so understands with empathy the issues that landlords and tenants can experience. This knowledge puts her in a great position to run our extensive management portfolio and contractors across London and Surrey. This combined with years of experience in support services to our industry means that our clients are in the best hands.
Eleanor Plumb Company Secretary/Property Management
Eleanor joined Direct in 2005 to assist in the day to day collection of rents, accounts and property inspections. Eleanor has extensive experience in the Property Management side of the business gained through investment ownership, accounting and 25 years in customer service facing roles.
Bob Simmonds Accountant/Bookkeeper
Bob qualified as an accountant in the mid eighties whilst working for MEPC, the second largest property company in the UK at the time, he then went on to work for Capital and Counties and WestCity, both prominent property companies. Bob keeps all finances in order and Direct Residential Clients money, including deposits, safe and where they should be.
|
|
