Date Published 11 August 2011
Direct Residential Lettings, the Epsom based specialist letting agency has joined the Estate & Letting Agent Awards (ESTAS). The scheme was devised to recognise the best agents in the industry based on research conducted through landlords and vendors throughout the UK.
The awards, well known in the property industry as the ESTAS, measures the quality of customer service provided by the agent through the rental or home buying process.
Phil Spencer, presenter of Channel 4's Location, Location property programme says 'I think it says a great deal about a company who are prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they're happy to prove it. These awards help agencies to focus on customer service levels and that's why so many sign up each year'
'Any agent that signs up for the ESTAS is making a public pledge that they are focused on providing the best possible service to their clients whether they are renting buying or selling through the agent' says Simon Brown, Managing Director of Awards For Business who run the national scheme. 'Customers should always ask if they are an ESTA Agent, and if not why not?'
Ian Plumb, Managing Director of Direct Residential Lettings said 'We set our standards very high to delight every customer, whether they are a tenant or landlord as we know our clients have a choice. We have always been incredibly proud of the personal service our team provides and the extra mile we are prepared to run. This is a fabulous way to demonstrate how good we really are.'
The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). David Dalby, Residential Director at RICS, said 'This is the seventh year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win a Letting or Estate Agent of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.'