Date Published 24 April 2012
The Epsom based specialist who received the Bronze Award for Lettings and management in the South East area was recognised for its excellent customer service as voted for by their clients during the course of 2011.
The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 550 of the UK's top estate and letting agents.
Phil Spencer said 'The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time.'
Simon Brown, owner of the awards added 'Agents that take part in the ESTAS believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly'.
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 33,000 votes were received making it the biggest consumer survey of its kind in the property industry.
'Everyone here at Direct Residential are absolutely delighted to have won at award at the ESTAS. The awards means so such because it's our clients who have rated us not a judging panel. We pride ourselves on high levels of customer service consistently, as this award shows we must be getting it right with our clients year after year!'