Lettings Department

Matthew Love

Matthew LoveAssistant Manager

Matthew has been a welcome addition to our lettings team after years of corporate lettings experience gained in South West London. As a local man, Matthew contributes good local know-how and is able to achieve the best price possible for our Clients and Tenants.

Emily Williams

Emily WilliamsOffice Marketing and Brand Assistant

Emily joined us from a retail Customer Service background, delighting customers with her attention to detail and grasp of social media. Emily’s focus is to ensure our service is supported by a strong foundation of branch support, brand awareness and social media platform marketing, basically to help under pin our year on year award winning service as the best in Epsom and surrounding.

Rhian Crane

Rhian CraneLettings Negotiator & Management Co-Ordinator

Rhian has joined us from a customer services background gained over many years with fully transferable skills to her current role. Living locally, Rhian understands the rental market in and around Epsom and is ready to support her clients moving.

Management And Accounts Department

Ian Plumb

Ian Plumb Managing Director

Ian started Direct Residential with a goal of making it the preferred agency, specialising in just Lettings and Property Management. This passion and enthusiasm has now seen the company through its first decade, trusted with a rent roll well in to the millions of pounds each year. As a private landlord himself Ian is fully aware of making sure an investment pays for itself and welcomes the opportunity to discuss possible investments as a buy to let specialist. Previously working as a Director of a large national lettings operation responsible for development, training and brand standards, with a background in property spanning over 30 years; this is what makes Direct Residential Lettings one of the best in the area.

Bob Simmonds

Bob SimmondsAccountant / Bookkeeper

Bob qualified as an accountant in the mid eighties whilst working for MEPC, the second largest property company in the UK at the time, he then went on to work for Capital and Counties and WestCity, both prominent property companies. Bob keeps all finances in order and Direct Residential Clients money, including deposits, safe and where they should be.

Eleanor Plumb

Eleanor PlumbCompany Secretary

Eleanor joined Direct in 2005 to assist in the day to day collection of rents, accounts and property inspections. Eleanor has extensive experience in the Property Management side of the business gained through investment ownership, accounting and 25 years in customer service facing roles.

Gabriel Laudat

Gabriel LaudatSenior Property Manager

Gabriel has vast experience in the administration side of business, utilising his BSc and MSc. This experience also covers social media platforms and marketing which Gabriel supports Direct Residential with. Gabriel is responsible for the support to the Property Managers to ensure legal compliance is adhered to, along with maintenance and our exacting standards.

Russell Hodgson

Russell HodgsonTenancy Manager

Russell has joined us from a Quality Assurance, Compliance and extensive Customer Service background. With this keen eye for detail, there is no better position for Russell than being responsible for renewal contracts, dilapidations and negotiations. As our Tenancy Manager Russell will give you peace of mind with a friendly professional service.

Lizzie Plumb

Lizzie PlumbMarketing and Media Executive

Elizabeth joined Direct Residential in 2014 to practice her marketing and media skills, which is now the basis of her degree studies as her forte. Lizzie is responsible for the creation of our newsletters, social media and marketing, which has helped Direct Residential stay in touch with its customer base and gives us a modern edge.