Lettings Department

Matthew Love

Matthew LoveAssistant Manager

Matthew has been a welcome addition to our lettings team after years of corporate lettings experience gained in South West London. As a local man, Matthew contributes good local know-how and is able to achieve the best price possible for our Clients and Tenants.

Emily Williams

Emily WilliamsLettings Associate

Having joined us from a retail customer service background, Emily has quickly become a capable and trusted member of the team, with an excellent understanding of the local rental market, legislation, and customer needs. Now promoted to Lettings Associate, Emily’s key focus is to support applicants through the Lettings process ensuring they secure their dream property. Emily also continues to manage our social media platform marketing as well as providing administrative support for the team.

Rhian Crane

Rhian CraneLettings Negotiator & Management Co-Ordinator

Rhian has joined us from a customer services background gained over many years with fully transferable skills to her current role. Living locally, Rhian understands the rental market in and around Epsom and is ready to support her clients moving.



Management And Accounts Department

Ian Plumb

Ian Plumb Managing Director

Ian started Direct Residential with a goal of making it the preferred agency, specialising in just Lettings and Property Management. This passion and enthusiasm has now seen the company through its first decade, trusted with a rent roll well in to the millions of pounds each year. As a private landlord himself Ian is fully aware of making sure an investment pays for itself and welcomes the opportunity to discuss possible investments as a buy to let specialist. Previously working as a Director of a large national lettings operation responsible for development, training and brand standards, with a background in property spanning over 30 years; this is what makes Direct Residential Lettings one of the best in the area.

Bob Simmonds

Bob SimmondsAccountant / Bookkeeper

Bob qualified as an accountant in the mid eighties whilst working for MEPC, the second largest property company in the UK at the time, he then went on to work for Capital and Counties and WestCity, both prominent property companies. Bob keeps all finances in order and Direct Residential Clients money, including deposits, safe and where they should be.

Eleanor Plumb

Eleanor PlumbCompany Secretary

Eleanor joined Direct in 2005 to assist in the day to day collection of rents, accounts and property inspections. Eleanor has extensive experience in the Property Management side of the business gained through investment ownership, accounting and 25 years in customer service facing roles.

Gabriel Laudat

Gabriel LaudatSenior Property Manager

Gabriel has vast experience in the administration side of business, utilising his BSc and MSc. This experience also covers social media platforms and marketing which Gabriel supports Direct Residential with. Gabriel is responsible for the support to the Property Managers to ensure legal compliance is adhered to, along with maintenance and our exacting standards.

Russell Hodgson

Russell HodgsonTenancy Manager

Russell has joined us from a Quality Assurance, Compliance and extensive Customer Service background. With this keen eye for detail, there is no better position for Russell than being responsible for renewal contracts, dilapidations and negotiations. As our Tenancy Manager Russell will give you peace of mind with a friendly professional service.

Seher Mehmood

Seher MehmoodProperty Manager

Seher has joined our Property Management team from a previous all-encompassing role in the industry bringing with her a vast amount of knowledge and experience gained over 6 years. Seher is also currently studying for a degree in Law. Proactivity and responsiveness are keen traits that see Seher delight her clients and offer the award-winning service Direct residential are known for.

Lyndsey Smith

Lyndsey SmithProperty Manager

Lyndsey has joined our team as one of our Property Manager’s, with an extensive background in both Lettings and residential Property Management gained over many years in the industry. With a keen eye and attention to detail and a good knowledge of the local area, Lyndsey will be a great asset to the existing team and our clients. Lyndsey will be a strong team player supporting the Property Management department in the exacting service delivery standards that our clients have come to expect and deserve, when working with the multiple award-winning team at Direct Residential.