Meet Our Letting Agents in Epsom, Sutton, Ashtead, Leatherhead, London

Lettings Department

Lisa AdamsLettings Manager

Lisa has been part of the lettings industry for over 25 years, and in that time, has had the opportunity to work across all areas of the business. That experience has provided a deep understanding of the lettings process and the importance of staying on top of compliance, legislation, and all the while keeping things running smoothly. Lisa is passionate about her role and takes real pride in offering a helpful and supportive service to both landlords and tenants. Lisa believes that a positive attitude and good communication go a long way to building strong relationships and making people feel at ease. We welcome Lisa to our award-winning team.

Benjamin MillsSenior Lettings Consultant

Ben started his career in estate agency mid-2021, specialising in the Sutton and surrounding Surrey areas. Ben also experienced the real estate market in Dubai for a short period of time and then returned to the UK to continue his career specialising in management and lettings by joining our team in 2022. Ben operates to our high standards and with his knowledge of the Epsom and local rental market, can support and help answer any questions you may have, and make your move in to a new property as easy as possible.

Benjamin Plumb Lettings Associate, Website and Marketing

Benjamin supports our day-to-day marketing responsibilities such as our website, digital and social content, having completed his Master’s Degree in Digital Communications in 2023. Benjamin also supports the lettings team with viewings and administration on a part time basis.

Abigail QuevedoBranch Coordinator

Abigail began her journey as an estate agent in Dubai, developing a keen ability to understand clients' needs and preferences. After returning to the UK, Abigail moved in to and expanded her expertise in the property management side, gaining a comprehensive understanding of both lettings and property management. Abigail takes pride in her ability to connect with people and apply her knowledge of the industry to provide the best service possible. Bringing together a unique mix of experience and people skills, Abigail is dedicated to helping clients find the perfect home and ensuring a smooth and efficient process for clients’ while progressing into their homes.

Management And Accounts Department

Ian Plumb Founder and Managing Director

Ian started Direct Residential in 2004 with a goal of making it the preferred agency specialising in just Lettings and Property Management. This experience, passion and enthusiasm, has now seen the company successfully complete its second decade, trusted with a rent roll well in to the millions of pounds each year and growing. As a multiple residential and commercial landlord himself, Ian is fully aware of making sure an investment pays for itself as a small business and welcomes the opportunity to discuss possible investments as a buy to let specialist. Previously working as a Director of a large PLC national lettings operation setting up over 126 individual businesses and responsible for development, training and brand standards, with a background in property spanning over four decades; this dedication and focus supports Direct Residential Lettings to be multiple award winners on service and reviews in the area/Surrey and South London.

Eleanor PlumbCompany Secretary

Eleanor joined Direct in 2005 to assist in the day to day collection of rents, accounts and property inspections. Eleanor has extensive experience in the Property Management side of the business gained through investment ownership, accounting and 25 years in customer service facing roles.

Harrie GillaniOffice and Property Manager

Having joined us in early 2023 from a retail background with over 15 years in Customer Service, Harrie is a valuable addition to our Team. With her excellent Customer Service background, attention to focus and detail utilising her transferable skills, Harrie is well positioned to support our large property management portfolio and team. This in turn will enhance our tenants and landlord’s experiences, allowing them to enjoy their homes and investments. Harrie’s experience, dedication and professionalism amplifies our in-house property management Team without question

Emily CreavenProperty Manager

Emily brings a strong foundation in property management, combined with over six years’ experience in legal services, providing a structured and detail-driven approach to managing properties. Emily’s legal services background has strengthened her skills in compliance, communication, and risk awareness, which are applied across tenancy managements, stakeholder communications, and day-to-day property operations. This ensures properties are managed professionally, consistently, and in line with legislative and contractual requirements, with clear support provided to our valued landlords and tenants.

Harrison Plumb Management Assistant

Harrison supports the back-office accounts function and management team following the completion of his Bachelor of Arts degree in Maths and Business Finance in 2023. Harry’s attention to detail supports the day to day running and accounting that goes with a busy successful management company.