Lettings Department

Christie Hemmings

Christie HemmingsAssistant Lettings Manager

Christie has been a welcome addition to our team after several years of lettings experience gained within the local Surrey area and South London. Christie has an outstanding and proven track record of leading her team to fabulous results and providing outstanding service to both tenants and landlords alike.

Emily Williams

Emily WilliamsLettings Associate

Having joined us from a retail customer service background, Emily has quickly become a capable and trusted member of the team, with an excellent understanding of the local rental market, legislation, and customer needs. Now promoted to Lettings Associate, Emily’s key focus is to support applicants through the Lettings process ensuring they secure their dream property. Emily also continues to manage our social media platform marketing as well as providing administrative support for the team.

Rhian Crane

Rhian CraneLettings Negotiator & Management Co-Ordinator

Rhian has joined us from a customer services background gained over many years with fully transferable skills to her current role. Living locally, Rhian understands the rental market in and around Epsom and is ready to support her clients moving.



Management And Accounts Department

Ian Plumb

Ian Plumb Managing Director

Ian started Direct Residential with a goal of making it the preferred agency, specialising in just Lettings and Property Management. This passion and enthusiasm has now seen the company successfully approach its second decade, trusted with a rent roll well in to the millions of pounds each year and growing. As a multiple residential and commercial landlord himself, Ian is fully aware of making sure an investment pays for itself and welcomes the opportunity to discuss possible investments as a buy to let specialist. Previously working as a Director of a large national lettings operation setting up over 126 individual businesses and responsible for development, training and brand standards, with a background in property spanning over 38 years; this passion supports Direct Residential Lettings to be multiple award winners on service and reviews in the area/Surrey.

Bob Simmonds

Bob SimmondsAccountant / Bookkeeper

Bob qualified as an accountant in the mid eighties whilst working for MEPC, the second largest property company in the UK at the time, he then went on to work for Capital and Counties and WestCity, both prominent property companies. Bob keeps all finances in order and Direct Residential Clients money, including deposits, safe and where they should be.

Eleanor Plumb

Eleanor PlumbCompany Secretary

Eleanor joined Direct in 2005 to assist in the day to day collection of rents, accounts and property inspections. Eleanor has extensive experience in the Property Management side of the business gained through investment ownership, accounting and 25 years in customer service facing roles.

Ronnie Leste

Ronnie LesteSenior Property Manager

Ronnie joins us with an extensive background in property management from an exclusive brand, so will certainly fit in well with our clients, and customer services gained with incredible attention to detail from inventories to inspections. Ronnie’s experience has seen him cover the whole of Surrey for his client’s with the mantra of ‘nothing is too much trouble. Ronnie also brings with him a wealth of management experience, training and development abilities to help support our fabulous team.

Nick Di Palma

Nick Di Palma Tenancy and Quality Manager

Nick joins us with a lengthy background in Property and Customer Services industry with hyper-attention to detail with inventories and inspections. Nick’s experience of office management and processing will be of great benefit to the completion of our contracts, tenancy agreements, renewals and dilapidations and internal processes whilst supporting the Property Management Department with day-to-day maintenance issues and liaising with our contractors and clients.