Direct Residential is the trading name of Direct Residential Ltd, trading from and registered at Direct House, 2 Upper High Street, Epsom, Surrey, KT17 4QJ (the "Company"). Direct Residential is a registered data controller of your personal data.
References to "Direct Residential,” "we" or "us" in this policy describes the Company and the website which you are visiting.
Summary of how we use your data
Once you have supplied your details to us, Direct Residential Ltd uses your personal data to deliver services to you from your contact to us, to send you information about properties and property related services you may request of us or that we think will be of interest to you. Once you wish to progress with a property, we conduct searches about your identity, your current and past residency addresses, your right to live in the UK and credit history to meet applicable laws and to provide a recommendation to our landlord clients, on your suitability as a tenant.
Information about you is shared with our business partners as described in this policy who have undertaken to hold your personal data in compliance with applicable laws to fulfill obligations during a tenancy.
Where we rely on your consent for direct marketing purposes, you can withdraw this consent at any time.
What information do we collect?
You supply to us personal data about you when you either contact us or interact with us and our website and associated websites to register with us to receive our services. Other than the personal data which you give us (which will usually include, name, address, telephone number, email address, date of birth, credit history, previous addresses, identification methods) in response to requests from us or other parties to a transaction which you are participating in, information that we also collect directly from you includes:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
What information do we receive from third parties?
Sometimes, we receive information about you from third parties. In particular:
- Through enquiries and other associated website visits;
- Rightmove, Zoopla, On the Market and Social Media Companies including Facebook, Twitter, Google+ when you interact with our brand through these platforms;
- Live chat suppliers partnered with us through Live Chat applications hosted on our website;
- Enquiries through property portals when you request further information on a property or request information or contact from us;
- Previous or current landlords and other rental agencies for the purpose of referencing;
- Financial Advisors, mortgage brokers, lenders and solicitors/conveyancing agents through transactions relating to the service we are providing; and
- Other agents/companies as and when required for purposes which will be disclosed.
How do we use this information, and what is the legal basis for this use?
We process this personal data for the following purposes:
- To fulfil a request for you, which includes:
- Providing our services including processing information in connection with a property's letting/management or sale, arrangements for the transfer of funds by or to third parties, management and repairs and end of contract arrangements;
- Communicating with and updating you.
As required by us to conduct our business and pursue our respective legitimate interests, in particular:
- We will use your information to provide services to you before we have a contract with you (for instance sending potential tenants property details), and to respond to any comments or complaints you may send us;
- If you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud (see data sharing below);
- We use information you provide to investigate any complaints received from you or from others, about our services or the properties which we deal with;
- We will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and
- We use data of some individuals to invite them to take part in market research;
- Where you give us consent;
- We will send you direct marketing in relation to our relevant products and services, or other products and services provided by us, or our partners such as Insurance providers we are partnered with for insurance services and advice, Independent financial advisors for advice relating to a property and the services we offer and Solicitors and Conveyancing agents for legal advice relating to a property and the services we offer;
- We place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used; and
- On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time;
- For purposes which are required by law;
- To verify your identity; and
- In response to requests by government or law enforcement authorities conducting an investigation.
Withdrawing your consent or otherwise objecting to direct marketing
Where you have offered information/data and your consent, you will always be able to alter this, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our respective legitimate interests.
You have an absolute right to opt-out of direct marketing or profiling we carry out for direct marketing, at any time. You can do this by following unsubscribe instructions contained in the communication, or by contacting us using the details set out below.
Who will we share this data with, where and when?
We will share your personal data with companies associated with our services for the purpose of providing a service to you and understanding your use of our products and services as explained in the Policy.
We may share your data with
- Independent financial advisors for advice relating to a property;
- Digital signatory companies (Docusign);
- Solicitors and conveyancing agents for legal advice relating to a property;
- Any other named party to a signed contract, such as your landlord, another tenant or guarantor;
- Third parties who provide services to the property for maintenance and repairs including plumbers/electricians/builders/carpenters (for an up to date list please contact us);
- Surveying companies for surveying services required for the sale/purchase of a property;
- Utilities companies and councils where we are required to do so to adhere to a tenancy agreement;
- Referencing companies to obtain references for letting a property;
- Block managers where a let property is a leasehold property;
- Cleaning companies;
- Inventory companies who conduct check ins and check outs; and
- Insurance and warranty companies where you have decided to buy a product or service through us.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data will also be shared with third party service providers, who will process it on behalf of Direct Residential Ltd to help us run this website (Bright Logic) and also to provide our services to you. Such third parties include providers of identity checking, referencing, database management, email communications and live chat services.
In the event that we sell or integrate our business with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
How long will you retain my data?
Where we process personal data in connection with performing a contract, we keep the data for 7 years from your last interaction with us.
Where we process registration data, we do this for as long as you are an active user of our sites and for 7 years after this.
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Cookies Policy Similar Technologies
What are they?
Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. Other tracking technologies are also used which are similar to cookies. This can include pixel tags and tracking URLs.
All these technologies are together referred to in this Policy as “Cookies”.
The types of Cookies that we use on our website, and the purposes for which they are used, are set out below:
- Strictly necessary cookies: These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of our site. Without these cookies, any services on our website you wish to access cannot be provided.
- Analytical/performance cookies: These cookies collect information about how you and other visitors use our site, for instance which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to the website. All information these cookies collect is aggregated. It is only used to improve how a website works.
- Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/
- Functionality cookies: These cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. Additionally, these cookies can be used to allow an optional service to function such as offering a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
- Targeting cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
These cookies are dropped only with your consent. You can give your consent either by closing the cookie banner displayed at the bottom of the landing page of our website or browsing the website outside the cookie banner and clicking on any of its item. Please note that we track your consent using a technical cookie; therefore, in the event you delete any cookies stored on your devices you see the cookie banner once again. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
- Social media cookies: These cookies allow you to share what you’ve been doing on our Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
- Pixel tags: Also known as a clear GIF or web beacon. These are invisible tags placed on certain pages of our Site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular device visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.
- Tracking URLs: These are used to determine from which referring website the website is accessed.
To find out more about Cookies please visit: target="_blank">www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.
What rights do I have?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provided to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of these rights, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to the Information Commissioner’s Office.
How do I get in touch with you?
If you have any questions about this policy, or would like to opt out of direct marketing, you can get in touch with our Data Manager at Direct Residential, 2 Upper High Street, Epsom, Surrey, KT17 4QJ. T: 01372 722266 E: email@example.com
The entire contents of this website is our property and is subject to Copyright with all rights reserved.
You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without our prior written consent. © 2018 Direct Residential